FAQs

How do you work?

We start with an initial call to understand your situation and whether we can help. If you'd like to go ahead, we gather the details of your pensions, investments and plans, and prepare your Financial Planning Report, which sets out our recommendations and the actions to take. If you decide to proceed, we put the recommendations in place and review your plan with you regularly.

Do I need to pay for an initial consultation?

No. The initial call is free and there's no obligation. 

Will I know the costs beforehand?

Yes. All fees are agreed with you in writing before any work begins. 

Where is my money held?

Your investments are held in your own name with established, regulated providers, such as investment platforms and insurance companies. Coleman Advisers never holds client money, and payments are made directly to the provider rather than to us. 

Are you tied to specific product providers?

No. We are independent and aren't tied to any single provider, so we recommend products from a range of providers based on what suits your circumstances.

Do I need to live near Barcelona?

No. Initial calls and reviews can be held by phone or video, so we advise clients throughout Spain and elsewhere.